Return and refund

Return &

refund Policy

Last Updated: 7-07-2026

At Ambelle Perfumes, customer satisfaction is important to us. Due to the personal care and hygiene nature of perfumes, all purchases are subject to the policy outlined below. Please read this policy carefully before placing your order.

Return, Refund & Replacement Eligibility

We accept return, replacement, or refund requests only under the following circumstances:

  • You received an incorrect product.
  • The product arrived damaged, broken, leaking, or defective.
  • The product was visibly tampered with during transit.
  • An item from your order was missing at the time of delivery.

To be eligible for a return, refund, or replacement:

  • The issue must be reported within 24 hours of delivery.
  • You must provide your Order ID along with clear photographs or videos showing:
    • The outer shipping package
    • The shipping label
    • The product box
    • The perfume bottle
    • The visible damage, leakage, or defect (if applicable)

Requests submitted after 24 hours of delivery may not be eligible for review.

Non-Returnable & Non-Refundable Items

For hygiene, safety, and product authenticity reasons, we do not accept returns or issue refunds for:

  • Opened perfume bottles
  • Used or partially used fragrances
  • Products with broken or removed seals (unless received in that condition)
  • Fragrances disliked due to personal preference
  • Blind-buy purchases that do not meet expectations
  • Minor variations in packaging, labels, or bottle design that do not affect product quality
  • Samples, discovery sets, gift sets, or travel-size bottles (if applicable)
  • Products purchased during clearance, promotional, or special sale events, unless they are damaged or incorrect
  • Orders delayed due to courier issues, weather conditions, public holidays, or other circumstances beyond our control

Please note that fragrance performance and perception are subjective. A perfume may smell different depending on individual skin chemistry, weather, storage conditions, and personal preferences. Therefore, dissatisfaction based on fragrance preference, longevity, projection, or similarity to another perfume does not qualify for a return or refund.

Conditions for Approved Returns

If your return request is approved:

  • The product must remain unused.
  • The product must be returned in its original packaging.
  • All original accessories, caps, boxes, inserts, and labels must be included.
  • The product should be securely packed to prevent damage during return transit.

Returned items that show signs of use, tampering, intentional damage, or missing components may be rejected after inspection.

Ambelle Perfumes reserves the right to reject any return that does not meet these requirements.

Refund Process

Once the returned product is received and inspected, we will notify you of the outcome of your request.

If approved:

  • Refunds are generally processed within 7–10 business days.
  • Refunds will be issued through the original payment method used for the purchase whenever possible.
  • Cash on Delivery (COD) refunds, where applicable, may be processed via bank transfer or UPI after verification.
  • Processing times may vary depending on your bank or payment provider.

Shipping charges, handling charges, and convenience fees (if any) are generally non-refundable unless the return is due to an error on our part, such as an incorrect or damaged product

Replacement Policy

If you receive a product that is damaged, leaking, defective, or incorrect, we may offer:

  • A replacement of the same product, subject to stock availability; or
  • A full refund if a replacement is unavailable.

Replacement requests are subject to verification by our customer support team.

We reserve the right to request additional information or evidence before approving a replacement

Order Cancellation

Orders may be cancelled only before they have been dispatched from our warehouse.

Once an order has been shipped, it cannot be cancelled.

To request a cancellation, please contact us as soon as possible with:

  • Your Order ID
  • The subject line: “Order Cancellation Request”

If your order has not yet been dispatched, we will process the cancellation and initiate the applicable refund.

Damaged Packages

If your package appears visibly damaged at the time of delivery, we recommend:

  • Taking photographs of the package before opening it.
  • Recording an unboxing video whenever possible.
  • Reporting the issue to us immediately if the contents are damaged or incomplete.

Providing clear evidence helps us resolve your claim more efficiently.

Contact Us

For any questions regarding returns, refunds, replacements, or cancellations, please contact us:

Business Name: Ambelle Perfumes

Website: https://ambelleperfumes.com

Email: ambelleperfumes@gmail.com

instagram: ambelle perfumes

Business Address:  syndicate mall, koppam, palakkad, kerala

Our customer support team will make reasonable efforts to respond to your request as promptly as possible.

Final Decision

To protect our customers and business from misuse, Ambelle Perfumes reserves the right to refuse any return, refund, replacement, or cancellation request in cases including, but not limited to:

  • Violation of this policy
  • False or misleading claims
  • Repeated abuse of our return process
  • Missing or insufficient evidence
  • Products returned in unacceptable condition

All decisions regarding return, refund, replacement, and cancellation requests will be made after careful review by our customer support team and shall be final.

Thank you for choosing Ambelle Perfumes. We appreciate your trust and are committed to providing high-quality products along with fair and transparent customer service.

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